Test Export Process (Pro Export)
You can find a helpful feature in Settings > Pro Export to test the necessary export processes.
Click "Test Export" button and a modal will appear with helpful information about the different test processes for the Pro Export.
Other Potential Conflicts
Disable Pop-Up Blocker
After the print file is generated and stored on your server, it will attempt to open in a new tab. In many cases, your browser's pop-up blocker will prevent the window from opening automatically, and you'll see a notification in the browser toolbar. Simply disable the blocking for your website.
WP REST API is disabled
The print file is created on our server and transmitted to your website via the WordPress REST API. Certain plugins are causing conflicts with our REST endpoint and are obstructing the request. The following plugins are incompatible with our plugin. Kindly disable the plugin or reach out to the developer for guidance on resolving the obstruction.
If you are receiving this message:
The file generation tooks more than 120 seconds. Process canceled!
Certain security plugins such as WordFence and Force Login may be blocking unauthorized REST API calls. Our WordPress plugin utilizes webhooks to transmit the created print file to your server, utilizing the built-in REST API of WordPress. In this scenario, an unauthorized request is being sent to your server. To resolve this issue, it is necessary to permit unauthorized API calls. You can easily test this by deactivating the security plugin and attempting the export. If the export works with the security plugin deactivated, then it is indicative of a conflict caused by the security plugin. We recommend contacting the developer(s) of the security plugin to inquire about allowing unauthorized REST API calls.
Force Login Fix
If you want to allow unauthorised API calls with Force Login plugin, you can add this piece of code to your functions.php:
remove_filter( 'rest_authentication_errors', 'v_forcelogin_rest_access', 99 );
Increase Memory Limit
Depending on the sizes of the images in your orders, you need to increase the PHP memory limit. This tutorial explains how to increase the memory limit. If you have no idea how to do that, please contact your provider, our support team can not help with server configuration.
A memory limit of 1024M should be fine.
Images are not displaying in print file
- Check the folder permission of wp-content/uploads/fancy_products_uploads so the image can be read and are not blocked by your server.
- Disable "Hotlink Protection" in cpanel.