Uploading images in frontend does not work

Modified on Thu, 21 May 2020 at 10:50 AM

If you are getting an error message, when you try upload an image via the Upload module in the product designer, this could have several reasons.


PHP Server Error

Your server throws an error and the upload is canceled. Please look into your PHP error log and check for any error. The log file will help you and tell you what was the problem. For any missing PHP function or any other server-related problems, please contact your provider, our support team can not assist with server configuration.


Firewall  (WordFence, Sucuri)

Many firewalls like WordFence or Sucuri are blocking the request to this file:


/wp-admin/admin-ajax.php?action=fpd_custom_uplod_file

This file handles the image upload and needs to be whitelisted in your Firewall settings.




Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article