Error when uploading images by customers

Posted 4 months ago by Thomas Sauerwein

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T
Thomas Sauerwein

Hello everybody!

Several customers have already told me that they cannot upload images.

Every time I tried it it worked...

Now I've realized that it's apparently because of the right. A customer cannot upload images but the admins can.

Where and what do I have to change?

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FPD Helper

FPD Helper posted 4 months ago

If still, you can't find the issue. Please open a support ticket: 


https://support.fancyproductdesigner.com/support/tickets/new

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FPD Helper

FPD Helper posted 4 months ago

Please try to deactivate each plugin one by one, and keep checking, because sometimes a plugin conflict makes this issue too.

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T

Thomas Sauerwein posted 4 months ago

I use Wordfence Security, but I entered the "solution" mentioned after installation, over a year ago.

However, I still have the message and only with customers and not with admins.


I have already activated the debug log in the config.php, but there is no entry in the log for this error message

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FPD Helper

FPD Helper posted 4 months ago

This query has already been answered, please check the instructions given below in the link;

https://support.fancyproductdesigner.com/support/solutions/articles/13000074332-uploading-images-in-frontend-does-not-work

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T

Thomas Sauerwein posted 4 months ago

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FPD Helper

FPD Helper posted 4 months ago

Please confirm what note a user sees when trying to upload an image.

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