Welcome to the support center for

Fancy Product Designer & Multistep Product Configurator

Answered

Print ready export not working for all our products

We have an issue regarding the print ready export. 


We use FPD for our wish cards service. 


However the print ready function doesn't work for some products. 

It returns the following error when trying to export "Something went wrong. Please try again!" 


We tried it also in the admin back-end, the export stays on the "generating file" status. 


This happens to seemingly random products. Other products with the same settings and equal amount of elements do work and some simply don't. 

We can't seem to figure out why this is. 

Answer

Please open a support ticket on our website, so we can have a closer look at your issue.  


Login or Signup to post a comment