I am a paid subscriber of your service. Downloading has stopped working, gives error 502! Sort out your service, the error is on your side
D
Dmitry Gangan
said
29 days ago
The export function is not working! I have the latest version of the plugin installed
D
Dmitry Gangan
said
29 days ago
I get this message all the time - Request failed with status code 502. Check everything on your side
n
nk
said
27 days ago
I have the same issue. Clicking on the download button in the designer studio doesnt work. Were you able to resolve this?
w
whyguards
said
24 days ago
We have the same issue here. When I try to download the file as a PDF under WooCommerce > Orders, it doesn't do anything. However, if I change the Output Format to PDF + PNG, it works – but it prints it out as an image, i.e. the text is pixelated, not vector sharp. It is only the PNG part that works; the PDF part doesn't.
We haven't had this problem before. Everything is updated on our end.
D
Dmitry Gangan
said
23 days ago
This guy just gave up on his plugin! He doesn't develop it at all and only makes it worse. During the heyday of neural networks, it could have been developed so much, offering really cool and working tools to users. But the creator of the plugin decided to go his own dead way and offer a miserable subscription and terrible updates. If you want this plugin to function normally, improve it on your side and don't expect a miracle.
He doesn't even care about his forum, the topic has been hanging for almost a week, and the creator hasn't even unsubscribed. During this time, I encountered download errors more than 50 times. And all the errors are exclusively due to his server, to which the plugin sends a request when generating a download.
I pay him for a few subscriptions, but I will stop doing that soon because this guy doesn't care about his customers.
He could at least make his servers' status in real time so we know when they are down.
The creator of the plugin, if you don't care that much and don't want to develop your product, just sell it to third parties and let them continue their business in a more dignified manner.
It's very frustrating to see that a really good tool is not being developed and hasn't received any good updates for over a year and is only getting worse.
T
Tom
said
23 days ago
We also had huge problem with the export function for a couple a weeks ago, letters where missing and fonts where not correct exported, there are still some problems with jpg and png export so we have to use the pdf, but the support solved it for us. They moved our license key to their new server and it has worked with pdf since then. Have you tried which step it fails in the settings for try export file? Kind regards Tom
The export function is not working! I have the latest version of the plugin installed
I get this message all the time - Request failed with status code 502. Check everything on your side
I have the same issue. Clicking on the download button in the designer studio doesnt work. Were you able to resolve this?
We have the same issue here. When I try to download the file as a PDF under WooCommerce > Orders, it doesn't do anything. However, if I change the Output Format to PDF + PNG, it works – but it prints it out as an image, i.e. the text is pixelated, not vector sharp. It is only the PNG part that works; the PDF part doesn't.
We haven't had this problem before. Everything is updated on our end.
This guy just gave up on his plugin! He doesn't develop it at all and only makes it worse. During the heyday of neural networks, it could have been developed so much, offering really cool and working tools to users. But the creator of the plugin decided to go his own dead way and offer a miserable subscription and terrible updates. If you want this plugin to function normally, improve it on your side and don't expect a miracle.
He doesn't even care about his forum, the topic has been hanging for almost a week, and the creator hasn't even unsubscribed. During this time, I encountered download errors more than 50 times. And all the errors are exclusively due to his server, to which the plugin sends a request when generating a download.
I pay him for a few subscriptions, but I will stop doing that soon because this guy doesn't care about his customers.
He could at least make his servers' status in real time so we know when they are down.
The creator of the plugin, if you don't care that much and don't want to develop your product, just sell it to third parties and let them continue their business in a more dignified manner.
It's very frustrating to see that a really good tool is not being developed and hasn't received any good updates for over a year and is only getting worse.
502 again!
Admin! Go in and fix your server!