Please open a support ticket on our website so we can have a closer look at your issue.
I am having the exact same issue. Here's a video I made showing what happens:
Hi there, I know this is an older post but I'm having the same issue, there's also another post here (https://support.fancyproductdesigner.com/support/discussions/topics/13000023934) wich seems to be related to the same problem.
Was there a fix for this?
It works fine on my end but my coworker is having that problem and because i'm in homeoffice i can't really check on his PC right now :/