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Posted about 4 years ago by Sascha Schmidt
Hello,
when i change the color of my png image the image gets cropped without any permission. Any idea why this happens?
This is how it should look (and looks when i load the page):
https://prnt.sc/os23dr
And this is how it looks when i change the color:
https://prnt.sc/os23j9
0 Votes
rady kal posted about 4 years ago Admin Best Answer
Please open a support ticket on our website so we can have a closer look at your issue.
3 Comments
Christian Unverricht posted over 2 years ago
Hi there, I know this is an older post but I'm having the same issue, there's also another post here (https://support.fancyproductdesigner.com/support/discussions/topics/13000023934) wich seems to be related to the same problem.
Was there a fix for this?
It works fine on my end but my coworker is having that problem and because i'm in homeoffice i can't really check on his PC right now :/
Geoffrey Stertz posted about 4 years ago
I am having the exact same issue. Here's a video I made showing what happens:
https://www.dropbox.com/s/o8syv20yr25gfiw/fpd-color%20change%20issue.mov?dl=0
rady kal posted about 4 years ago Admin Answer
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Hello,
when i change the color of my png image the image gets cropped without any permission. Any idea why this happens?
This is how it should look (and looks when i load the page):
https://prnt.sc/os23dr
And this is how it looks when i change the color:
https://prnt.sc/os23j9
0 Votes
rady kal posted about 4 years ago Admin Best Answer
Please open a support ticket on our website so we can have a closer look at your issue.
0 Votes
3 Comments
Christian Unverricht posted over 2 years ago
Hi there, I know this is an older post but I'm having the same issue, there's also another post here (https://support.fancyproductdesigner.com/support/discussions/topics/13000023934) wich seems to be related to the same problem.
Was there a fix for this?
It works fine on my end but my coworker is having that problem and because i'm in homeoffice i can't really check on his PC right now :/
0 Votes
Geoffrey Stertz posted about 4 years ago
I am having the exact same issue. Here's a video I made showing what happens:
https://www.dropbox.com/s/o8syv20yr25gfiw/fpd-color%20change%20issue.mov?dl=0
0 Votes
rady kal posted about 4 years ago Admin Answer
Please open a support ticket on our website so we can have a closer look at your issue.
0 Votes
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