Hi, I have a problem I just can't deal with. I have uploaded designs that are brown with texture. The plugin changes them to black for me. How to get rid of it?
It's not transparet, I tried converting it to jpg, removing the white and resaving it as a png. The result is the same.
0 Votes
FPD Helperposted
17 days ago
Please make sure that the texture area should not be transparent. At the moment, it seems you are using a PNG format image with that texture area transparent.
Hi, I have a problem I just can't deal with. I have uploaded designs that are brown with texture. The plugin changes them to black for me. How to get rid of it?
Attachments (2)
pngimage111.png
435 KB
Sn_C3_ADmek ....png
163 KB
0 Votes
3 Comments
FPD Helper posted 17 days ago
It might be a technical issue then, please open a support ticket to get technical support.
https://support.fancyproductdesigner.com/support/tickets/new
0 Votes
Wolf posted 17 days ago
It's not transparet, I tried converting it to jpg, removing the white and resaving it as a png. The result is the same.
0 Votes
FPD Helper posted 17 days ago
Please make sure that the texture area should not be transparent. At the moment, it seems you are using a PNG format image with that texture area transparent.
0 Votes
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