Designs too big on first load

Posted 9 months ago by Evan V

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Evan V

I recently took over a site that had version 4.7.5 installed.  I upgraded it to the latest version, however the designs for the products are too big on initial load.  You have to hit the reset button in order to see the correct size.  The scale options don't seem to be working as they should until you hit the reset button.


https://wordpress-1149695-4022970.cloudwaysapps.com/wp-content/uploads/2023/10/2023-10-30-14-59-27.mp4


How can I get these designs to show the correct size without needing to his reset?

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FPD Helper

FPD Helper posted 8 months ago Best Answer

Sometimes javascript errors can prevent scripts from executing correctly, which could affect how designs are loaded. Use your browser's developer tools to check for any JavaScript errors that might be occurring on initial load. If still you can't solve the issue please open a support ticket to get further assistance. 

Open Support Ticket
https://support.fancyproductdesigner.com/support/tickets/new

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1 Comments

FPD Helper

FPD Helper posted 8 months ago Answer

Sometimes javascript errors can prevent scripts from executing correctly, which could affect how designs are loaded. Use your browser's developer tools to check for any JavaScript errors that might be occurring on initial load. If still you can't solve the issue please open a support ticket to get further assistance. 

Open Support Ticket
https://support.fancyproductdesigner.com/support/tickets/new

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