Customized Product thumbnail not showing in New Order Email

Hello

When I tick this box in the Woocommerce settings for Fancy Product Designer:

Customized Product ThumbnaShow the thumbnail of the customized product in Account-Orders page and Order-Email.

The thumbnail is not showing in the email. All I see is a square where it should be! See image below.

Has anyone else had this problem and fixed it please?

The thumbnail shows fine on the website just not in the New order email.

Many thanks

Sue

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