export not working, no layers and empty

Hi,

we have integranted the plugin and add a product like the introduction. My product has a background image (locked). When i style it with a text on in it at the frontend and put it in the basket the thumbnail is generated correct and i can go back and edit it, all fine. But when i purchase it in the backend the fancy product widget is empty and has zero layers. I cant see what the customer designed and so i dont have a export.

Whats wrong with my settings? The background image is not excluded from export even if it like the text must be shown and exported but that doenst appear too.

Can someone help me?

Best regards