Pro Export image issues

Posted 12 months ago by Format Agency

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Format Agency

Hi all,


We're using the PRO EXPORT tool to send out files following an order with FPD. When we import those files into Illustrator however, they're being inverted and we can't fix them. See attached.


My designer needs the actual image to work with. I've run through the settings and don't see anything helpful. Can anyone advise?



Thanks much,

Chris 


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F

Format Agency posted 12 months ago Best Answer

Hi Moeen,


Thanks for the help! We have those settings in place.


For anyone in the future, I solved this problem by replacing the image with a much higher resolution image, raising the export pro dpi setting, and restricting the fonts used to only those handpicked by the developer. I believe the PDFkit font errors were causing many of the problems.



Best,

Chris

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Format Agency posted 12 months ago Answer

Hi Moeen,


Thanks for the help! We have those settings in place.


For anyone in the future, I solved this problem by replacing the image with a much higher resolution image, raising the export pro dpi setting, and restricting the fonts used to only those handpicked by the developer. I believe the PDFkit font errors were causing many of the problems.



Best,

Chris

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FPD Helper

FPD Helper posted 12 months ago

Hello Chris, 

 

Have you defined an out file size for export? You can add a size that you want to get for the image in the product builder (view options) and then try again. 

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