hi all! I bought yesterday the 3d preview cup but for some reason is not working! I have put the folder here
and i can see the dropdown with the 3d preview selection
For some reason that i dont know, i cant see the preview no where! I setted just on one product to show the preview outside the lightbox (to check quickly if something happens) with no success and i tryed to mannually put the shortcode [fpd_3d_preview] but is not recognized as a shortcodes and its shown as a basic text!
any suggestions? Thank you
1 Votes
1 Comments
Y
YURAYNE ALONSOposted
12 months ago
Hello, did you solve this issue? I have the same problem
hi all!
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/13135050138/original/nTigrwoJjDcU3dOENNg8dEpmVzmYSIDfPA.png?1668787695)
I bought yesterday the 3d preview cup but for some reason is not working!
I have put the folder here
and i can see the dropdown with the 3d preview selection
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/13135050197/original/ZKbb-a8t1HffBoWfUlouBvMNBS_VC9rY6w.png?1668787751)
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/13135050271/original/nxdjXSBMnFZSvampWyzfn97ZFX311O5ZZQ.png?1668787834)
For some reason that i dont know, i cant see the preview no where!
I setted just on one product to show the preview outside the lightbox (to check quickly if something happens) with no success
and i tryed to mannually put the shortcode [fpd_3d_preview] but is not recognized as a shortcodes and its shown as a basic text!
any suggestions?
Thank you
1 Votes
1 Comments
YURAYNE ALONSO posted 12 months ago
Hello, did you solve this issue? I have the same problem
0 Votes
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