changing layer order is not possible

Posted over 2 years ago by Holger Altwein

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Holger Altwein


i have the problem, that customers can not change the order of layers.
The browser console shows following errors:
Uncaught TypeError: Cannot read properties of undefined (reading 'top')

    at HTMLDivElement.start (FancyProductDesigner-all.min.js?ver=5.2.8:8:256722)

    at x.<computed>.<computed>._trigger (core.min.js?ver=1.13.1:116:7687)

    at x.<computed>.<computed>._trigger (sortable.min.js?ver=1.13.1:9:25030)

    at x.<computed>.<computed>.r.<computed> [as _trigger] (core.min.js?ver=1.13.1:116:965)

    at x.<computed>.<computed>._mouseStart (sortable.min.js?ver=1.13.1:9:3615)

    at x.<computed>.<computed>.r.<computed> [as _mouseStart] (core.min.js?ver=1.13.1:116:965)

    at x.<computed>.<computed>._mouseMove (mouse.min.js?ver=1.13.1:9:2340)

    at x.<computed>.<computed>.r.<computed> [as _mouseMove] (core.min.js?ver=1.13.1:116:965)

    at HTMLDocument.i._mouseCapture._mouseDistanceMet._mouseDelayMet._mouseMoveDelegate (mouse.min.js?ver=1.13.1:9:1585)

    at HTMLDocument.dispatch (jquery.min.js?ver=3.6.0:2:43064)

    at HTMLDocument.v.handle (jquery.min.js?ver=3.6.0:2:41048)

I tried to downgrade Woo and installed last FDP-Version, deactivated all plugins. Nothing worked.

Has anybody a hint, what caused the problem?
Silly, i don`t know, since when the problem exists.


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Sorted by

Stephane Lapointe posted about 2 years ago


Yes, I had always had this problem and managed to bring the order back by editing it directly in the database, but even that doesn't work.

Support told me there was nothing they could do, so I switched to Lumise.

It's sad, because I really liked this product, but this problem is too serious to be able to use it.

Instead of always adding options, it would be essential to fix this bug, at least that's my opinion.


0 Votes


Holger Altwein posted over 2 years ago

I realized, that the official demos at have the same problem. Managing layers order is not possible. I tried 2 different PCs, Chrome and Internet Explorer. Everywhere the same. 

Has nobody this problem?

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