My 3D preview is not displayed

Posted about 2 years ago by Vincent Segaert

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Vincent Segaert

Hello

I've upload my own 3D object. You can see in my screenshot : my object and my material are named "custom".

Here my json :

{

"id": "insulated",

"name": "Insulated",

"print_area": {

"width": 225,

"height": 210

"camera_z": 25,

"base_material_metalness": 1,

"base_material_roughness": 0.1

}

But in my product personnalisation page there is no 3D preview. If I set your 3D can the preview is displayed.

What not mine ? Thanks

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2 Comments

Tiago Alexandre Sil Lapa Lapa posted over 1 year ago

what is the name of the fbx file you uploades on FPD_3D folder?

1 Votes

Bruno Passos posted over 1 year ago

Did you solve this issue? I have the same problem here.

1 Votes