I made a T-shirt with 25cm x 27cm printing area. with 300dpi I had to make the canvas 6800px by 6000px in order to get printable exportation files. I used CSS to fit it in the webpage and it worked.
However, in phones it's not loading due to it's huge size (I guess).
I also have hoodie with 9462px by 8342px canvas and it's not loading as well
is there a way to solve this? or to separate the canvas size from the exportation size(actual size)?
could you please contact us via our support center, so we can help you to sort out the issue.