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Posted about 3 years ago by Aik Hau Khaw
Anyone can help with this?
I used SVG mask to create the boundary to look like as below
When I use magnifying glass, the svg mask is reset to the orignal size I upload in product builder. The red line is the orignal
Furthermore, zoom is also not working. The svg mask doesnt change with respect to zooming.
0 Votes
rady kal posted about 3 years ago Admin Best Answer
There is currently no fix for it.
5 Comments
Rhiannon Doyle posted over 2 years ago Admin
Hi Marc, please submit a support ticket with your login details so we can take a look and help you get setup.
Marc Swag posted over 2 years ago
Hi,I am having same issue with SVG mask, not on the front end but in the back end when configuring the mask.
The mask SVG image always stays on the left and is not aligned with the product image.
When I move it manually to production image position, it resets back on top-left when I save. :(
Aik Hau Khaw posted about 3 years ago
If SVG Mask is not working, it is better to remove this option. Might as well tell your users only Image Mask is the only solution.
rady kal posted about 3 years ago Admin Answer
I tested with Iphone7/8 template in library and it shows the same wrong results.
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Anyone can help with this?
I used SVG mask to create the boundary to look like as below
When I use magnifying glass, the svg mask is reset to the orignal size I upload in product builder. The red line is the orignal
Furthermore, zoom is also not working. The svg mask doesnt change with respect to zooming.
Please help!
0 Votes
rady kal posted about 3 years ago Admin Best Answer
There is currently no fix for it.
0 Votes
5 Comments
Rhiannon Doyle posted over 2 years ago Admin
Hi Marc, please submit a support ticket with your login details so we can take a look and help you get setup.
0 Votes
Marc Swag posted over 2 years ago
Hi,
I am having same issue with SVG mask, not on the front end but in the back end when configuring the mask.
The mask SVG image always stays on the left and is not aligned with the product image.
When I move it manually to production image position, it resets back on top-left when I save. :(
0 Votes
Aik Hau Khaw posted about 3 years ago
If SVG Mask is not working, it is better to remove this option. Might as well tell your users only Image Mask is the only solution.
0 Votes
rady kal posted about 3 years ago Admin Answer
There is currently no fix for it.
0 Votes
Aik Hau Khaw posted about 3 years ago
I tested with Iphone7/8 template in library and it shows the same wrong results.
0 Votes
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