Last year me moved our site to a .online primary domain and setup redirects from our previous .com domains to the new .online.
It's just become apparent, that if i customer comes from an old link i.e. a .com link, then the designer doesn't load, returning the message: 'could not be loaded'. I can see that the designer is trying to pull the product from the .online domain but clearly doesn't like it because it's from a different property.
Has anyone else encountered this issue or know a way to fix it. It would be a shame to loose all of our old links.
Many thanks in advance
My fault for not realising that redirects were'nt working correctly. Ignore my stupidity.