Welcome to the support center for

Fancy Product Designer & Multistep Product Configurator


301 not loading designer

 Last year me moved our site to a .online primary domain and setup redirects from our previous .com domains to the new .online.

It's just become apparent, that if i customer comes from an old link i.e. a .com link, then the designer doesn't load, returning the message: 'could not be loaded'. I can see that the designer is trying to pull the product from the .online domain but clearly doesn't like it because it's from a different property.

Has anyone else encountered this issue or know a way to fix it. It would be a shame to loose all of our old links.

Many thanks in advance


 My fault for not realising that redirects were'nt working correctly. Ignore my stupidity.

thanks for letting us know the issue and that you resolved it. 

Login or Signup to post a comment