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Fancy Product Designer & Multistep Product Configurator

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Newbie pre-sales question

When I use the t-shirt demo, add an image that is 2600px x 2000px, 3.5mb it works fine, but when i download this as pdf or jpg the file is only 375KB. And if it is the .pdf it isnt editable.


Now whilst I dont really care about it being editable with just an image I do need the image the same size as it was uploaded. I can then cut it out in PS and then print using our Versacamm or DTG. If its is only 375KB it is only 300px x 400px. This is not large enough to print on a t-shirt


It seems odd that the image uploaded, when downloaded is only 25% of the original size


I am doing something wrong here?


If use this plugin: https://jmaplugins.com/product/tribal-skull-t-shirt-men/

all the different file formats are zipped and then downloaded and they are all editable and are the same size as uploaded


Any ideas - cheers



Answer

Please open a support ticket on our website so we can have a closer look at your issue https://support.fancyproductdesigner.com/support/home


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