When I upload a small svg I add space around it to make it easier to click (and not delete or duplicate) for the customer. The extra space is now being ignored and disappears in the designer which means the edit squares all appear nearly on top of one another and it is near impossible to move without deleting, duplicating, or changing the size.
Another svg problem I have recently come across is that gradients no longer work. In the past I could upload a svg with a gradient color and it would work in the designer. That is no longer the case, they simply appear transparent.
0 Votes
rady kal posted
about 5 years ago
AdminBest Answer
Please open a support ticket so we can have a closer look at your issue.
What was the method you used to create extra space around the svgs?
Again, I note that this worked fine until a few months ago.
0 Votes
Y
Yet Another Techposted
almost 5 years ago
I had a problem making space around my SVG Designs as the viewbox didn't seem to matter. It seems to me ( without TONS of investigation time) that the tool loads in only the visible portions of an SVG. here is a method I used to create "extra space" around my designs.
Please note that I'm also using a non-movable. non-scalable, exact dimension images with this method
0 Votes
rady kalposted
about 5 years ago
Admin
Yes, that matters but you can still open a support ticket and see whether you'll get an answer.
0 Votes
J
Jelmer de Jongposted
about 5 years ago
I don't have support left on any of my 3 licences. Does that matter?
I've also discovered that the problem of the space around the svg only occurs when it has been made into a compound path. If there are 2 or more paths in the svg, then the space will show up correctly.
0 Votes
rady kalposted
about 5 years ago
AdminAnswer
Please open a support ticket so we can have a closer look at your issue.
When I upload a small svg I add space around it to make it easier to click (and not delete or duplicate) for the customer. The extra space is now being ignored and disappears in the designer which means the edit squares all appear nearly on top of one another and it is near impossible to move without deleting, duplicating, or changing the size.
Another svg problem I have recently come across is that gradients no longer work. In the past I could upload a svg with a gradient color and it would work in the designer. That is no longer the case, they simply appear transparent.
0 Votes
rady kal posted about 5 years ago Admin Best Answer
Please open a support ticket so we can have a closer look at your issue.
0 Votes
7 Comments
Yet Another Tech posted almost 5 years ago
@Jelmer, I used the method defined in this post https://support.fancyproductdesigner.com/support/discussions/topics/13000023816
0 Votes
rady kal posted almost 5 years ago Admin
You could try to use the plugin svg support https://de.wordpress.org/plugins/svg-support/ Maybe this'll help you.
0 Votes
Jelmer de Jong posted almost 5 years ago
What was the method you used to create extra space around the svgs?
Again, I note that this worked fine until a few months ago.
0 Votes
Yet Another Tech posted almost 5 years ago
I had a problem making space around my SVG Designs as the viewbox didn't seem to matter. It seems to me ( without TONS of investigation time) that the tool loads in only the visible portions of an SVG. here is a method I used to create "extra space" around my designs.
Please note that I'm also using a non-movable. non-scalable, exact dimension images with this method
0 Votes
rady kal posted about 5 years ago Admin
Yes, that matters but you can still open a support ticket and see whether you'll get an answer.
0 Votes
Jelmer de Jong posted about 5 years ago
I don't have support left on any of my 3 licences. Does that matter?
I've also discovered that the problem of the space around the svg only occurs when it has been made into a compound path. If there are 2 or more paths in the svg, then the space will show up correctly.
0 Votes
rady kal posted about 5 years ago Admin Answer
Please open a support ticket so we can have a closer look at your issue.
0 Votes
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