print pdf has white margin / pading

Posted almost 5 years ago by Daniel Junklewitz

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Daniel Junklewitz

Hi,

my print pdf is not output correctly. I always have a white margin / pading where the print box is, although Bleed is set to 0.

Maybe this is because the scaling in the Product Builder always changes slightly.

The problem is recorded in the video:

https://www.useloom.com/share/437cba48226f495f971f79020b36e2a0

Is anyone aware of the problem and knows a solution?

Daniel

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22053152.pdf
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rady kal posted almost 5 years ago Admin Best Answer

Please open a support ticket so we can have a closer look at your issue.

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3 Comments

Marco posted over 1 year ago

I have the same issue. I've recreated the product in the product builder to make sure all white space is removed, and the bleed is set to 0. However, there is always white space around the image when the print ready export file is created.

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Danny Ashmore posted over 1 year ago

Hi Daniel, did you manage to find a solution to this at all please? I have the same issue!

Thanks

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rady kal posted almost 5 years ago Admin Answer

Please open a support ticket so we can have a closer look at your issue.

0 Votes