When a designed product is added in the cart it doesn’t show the Fancy Product Designer view for the customer to make further changes if needed, but shows the default Woocommerce product.
The Fancy Product Designer option "Add-To-Cart: Load... > customized product" is enabled.
Strange that it works with our current plugin WooSwatches – Woocommerce Color or Image Variation Swatches - after adding to cart it displays the customer made product as intended and set in Fancy Product Designer settings.
I'd like to use another swatches plugin and when testing came across this issue. It happens also with setup of just Woocommerce, default theme, and FPD. Happens also with several versions upto latest of FPD.
Good day,
WP 4.9.8, FPD Version 3.9.1 , WC 3.5.1
When a designed product is added in the cart it doesn’t show the Fancy Product Designer view for the customer to make further changes if needed, but shows the default Woocommerce product.
The Fancy Product Designer option "Add-To-Cart: Load... > customized product" is enabled.
Strange that it works with our current plugin WooSwatches – Woocommerce Color or Image Variation Swatches - after adding to cart it displays the customer made product as intended and set in Fancy Product Designer settings.
I'd like to use another swatches plugin and when testing came across this issue. It happens also with setup of just Woocommerce, default theme, and FPD. Happens also with several versions upto latest of FPD.
Please check the vid - in first part shows the wrong behaviour after Add to Cart button, in second with the other plugin - the right behaviour as per setting in FPD admin:
https://drive.google.com/file/d/1dB2nuTsoQW6zApENMKIxPUF5eax7ERqV/view
Here is also a vid from other support that demonstrates the wrong behaviour:
https://www.useloom.com/share/6dd358dde46d4997a5e59ed00bf35b6d
Regards!
0 Votes
rady kal posted about 3 years ago Admin Best Answer
You can go to Fancy Product Designer/Settings/WooCommerce/Cart/Customized product thumbanail and enable this setting.
0 Votes
5 Comments
rady kal posted about 3 years ago Admin Answer
You can go to Fancy Product Designer/Settings/WooCommerce/Cart/Customized product thumbanail and enable this setting.
0 Votes
Jeff Krieger posted about 3 years ago
I am having the same issue? Any update?
0 Votes
gryadn posted over 3 years ago
Have you tried clearing all of the browser's history?
0 Votes
Yousef Thompson posted over 3 years ago
I have the same situation with Fancy product Design How you fix this problem? We try everything for 3 days .
0 Votes
rady kal posted over 4 years ago Admin
please open a support ticket so we can have a closer look at your issue.
0 Votes
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