With the new update I can no longer delete the phone case layer and export only the customers image. This needs to be fixed ASAP!
0 Votes
rady kal posted
almost 5 years ago
AdminBest Answer
We will fix this issue and upload the new Update within the next hours.
0 Votes
12 Comments
Sorted by
D
Daniel Ruizposted
almost 5 years ago
Ok thank you so much for your effort... I will wait!
0 Votes
rady kalposted
almost 5 years ago
Admin
Will be fixed in the next update.
0 Votes
D
Daniel Ruizposted
almost 5 years ago
Do we got something? I have same issue...
I set "exclude from export" one layer but in my thumbnail product in woocommerce cart appears with that layer I don't want to show.
0 Votes
D
Danny de Kruijkposted
almost 5 years ago
I don’t want the customer to remove those layers. Also, this wasn’t the case in the previous version, you could just delete them in the backend as a normal layer.
0 Votes
rady kalposted
almost 5 years ago
Admin
In order to get the "x" you have to go to the product builder and enable "removable" in the customizable properties of the required elements.
0 Votes
D
Danny de Kruijkposted
almost 5 years ago
I noticed the "cross" simply doesn't show up in the manage-layer-view, but I can drag/delete the layers inside the design-view. So it's working, just a different way I was used to in the previous version.
0 Votes
rady kalposted
almost 5 years ago
Admin
It works for us. Please open a support ticket so we can have a closer look at your issue.
0 Votes
D
Danny de Kruijkposted
almost 5 years ago
Still the same problem. The layers are added now to the order-view, but you can't delete them. Only lock/unlock them. So the problem is still there.
0 Votes
D
Danny de Kruijkposted
almost 5 years ago
I don't see a new version on Codecanyon. Any idea when it will arrive?
0 Votes
B
Brentposted
almost 5 years ago
Thanks!
0 Votes
rady kalposted
almost 5 years ago
AdminAnswer
We will fix this issue and upload the new Update within the next hours.
With the new update I can no longer delete the phone case layer and export only the customers image. This needs to be fixed ASAP!
0 Votes
rady kal posted almost 5 years ago Admin Best Answer
We will fix this issue and upload the new Update within the next hours.
0 Votes
12 Comments
Daniel Ruiz posted almost 5 years ago
Ok thank you so much for your effort... I will wait!
0 Votes
rady kal posted almost 5 years ago Admin
Will be fixed in the next update.
0 Votes
Daniel Ruiz posted almost 5 years ago
Do we got something? I have same issue...
I set "exclude from export" one layer but in my thumbnail product in woocommerce cart appears with that layer I don't want to show.
0 Votes
Danny de Kruijk posted almost 5 years ago
0 Votes
rady kal posted almost 5 years ago Admin
In order to get the "x" you have to go to the product builder and enable "removable" in the customizable properties of the required elements.
0 Votes
Danny de Kruijk posted almost 5 years ago
I noticed the "cross" simply doesn't show up in the manage-layer-view, but I can drag/delete the layers inside the design-view. So it's working, just a different way I was used to in the previous version.
0 Votes
rady kal posted almost 5 years ago Admin
It works for us. Please open a support ticket so we can have a closer look at your issue.
0 Votes
Danny de Kruijk posted almost 5 years ago
Still the same problem. The layers are added now to the order-view, but you can't delete them. Only lock/unlock them. So the problem is still there.
0 Votes
Danny de Kruijk posted almost 5 years ago
I don't see a new version on Codecanyon. Any idea when it will arrive?
0 Votes
Brent posted almost 5 years ago
Thanks!
0 Votes
rady kal posted almost 5 years ago Admin Answer
We will fix this issue and upload the new Update within the next hours.
0 Votes
Danny de Kruijk posted almost 5 years ago
Same problem!
0 Votes
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