New 3.9 Update Not Letting me delete default layers from Export
B
Brent
started a topic
over 6 years ago
With the new update I can no longer delete the phone case layer and export only the customers image. This needs to be fixed ASAP!
D
Danny de Kruijk
said
over 6 years ago
Same problem!
Rafael D
said
over 6 years ago
We will fix this issue and upload the new Update within the next hours.
B
Brent
said
over 6 years ago
Thanks!
D
Danny de Kruijk
said
over 6 years ago
I don't see a new version on Codecanyon. Any idea when it will arrive?
D
Danny de Kruijk
said
over 6 years ago
Still the same problem. The layers are added now to the order-view, but you can't delete them. Only lock/unlock them. So the problem is still there.
Rafael D
said
over 6 years ago
It works for us. Please open a support ticket so we can have a closer look at your issue.
D
Danny de Kruijk
said
over 6 years ago
I noticed the "cross" simply doesn't show up in the manage-layer-view, but I can drag/delete the layers inside the design-view. So it's working, just a different way I was used to in the previous version.
Rafael D
said
over 6 years ago
In order to get the "x" you have to go to the product builder and enable "removable" in the customizable properties of the required elements.
D
Danny de Kruijk
said
over 6 years ago
I don’t want the customer to remove those layers. Also, this wasn’t the case in the previous version, you could just delete them in the backend as a normal layer.
D
Daniel Ruiz
said
over 6 years ago
Do we got something? I have same issue...
I set "exclude from export" one layer but in my thumbnail product in woocommerce cart appears with that layer I don't want to show.
Rafael D
said
over 6 years ago
Will be fixed in the next update.
D
Daniel Ruiz
said
over 6 years ago
Ok thank you so much for your effort... I will wait!
Same problem!
We will fix this issue and upload the new Update within the next hours.
Thanks!
I don't see a new version on Codecanyon. Any idea when it will arrive?
Still the same problem. The layers are added now to the order-view, but you can't delete them. Only lock/unlock them. So the problem is still there.
It works for us. Please open a support ticket so we can have a closer look at your issue.
I noticed the "cross" simply doesn't show up in the manage-layer-view, but I can drag/delete the layers inside the design-view. So it's working, just a different way I was used to in the previous version.
In order to get the "x" you have to go to the product builder and enable "removable" in the customizable properties of the required elements.
Do we got something? I have same issue...
I set "exclude from export" one layer but in my thumbnail product in woocommerce cart appears with that layer I don't want to show.
Will be fixed in the next update.
Ok thank you so much for your effort... I will wait!