New 3.9 Update Not Letting me delete default layers from Export

Posted over 5 years ago by Brent

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Brent

With the new update I can no longer delete the phone case layer and export only the customers image. This needs to be fixed ASAP!

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rady kal

rady kal posted over 5 years ago Admin Best Answer

We will fix this issue and upload the new Update within the next hours.

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Daniel Ruiz posted over 5 years ago

Ok thank you so much for your effort... I will wait!

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rady kal

rady kal posted over 5 years ago Admin

Will be fixed in the next update.

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D

Daniel Ruiz posted over 5 years ago

Do we got something? I have same issue...


I set "exclude from export" one layer but in my thumbnail product in woocommerce cart appears with that layer I don't want to show.

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Danny de Kruijk posted over 5 years ago

I don’t want the customer to remove those layers. Also, this wasn’t the case in the previous version, you could just delete them in the backend as a normal layer.

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rady kal

rady kal posted over 5 years ago Admin

In order to get the "x" you have to go to the product builder and enable "removable" in the customizable properties of the required elements.

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Danny de Kruijk posted over 5 years ago

I noticed the "cross" simply doesn't show up in the manage-layer-view, but I can drag/delete the layers inside the design-view. So it's working, just a different way I was used to in the previous version.

image

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rady kal

rady kal posted over 5 years ago Admin

It works for us. Please open a support ticket so we can have a closer look at your issue. 

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Danny de Kruijk posted over 5 years ago

Still the same problem. The layers are added now to the order-view, but you can't delete them. Only lock/unlock them. So the problem is still there.

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Danny de Kruijk posted over 5 years ago

I don't see a new version on Codecanyon. Any idea when it will arrive?

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Brent posted over 5 years ago

Thanks!

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rady kal

rady kal posted over 5 years ago Admin Answer

We will fix this issue and upload the new Update within the next hours.

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Danny de Kruijk posted over 5 years ago

Same problem!

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