I seem to be having an issue, mainly with newer designs, where on my mobile I change existing text, or add new text and after clicking back, the text vanishes from the screen.
The UI shows it is still there, however if I delete all the existing layers, the stage is blank, but the text is still in the layers list and editable?
On a desktop, the designs work correctly
1 Votes
rady kal posted
over 5 years ago
AdminBest Answer
Please open a support ticket so we can have a closer look at this issue.
0 Votes
10 Comments
Sorted by
a
achmed Aposted
over 5 years ago
Any kind of solution? i have the same problem witrh the smart toolbar...
I have set the dynamic toolbar for all products, because only this works without problems.
How to adjust it only for the mobile version, unfortunately I do not know. Sorry.
0 Votes
K
Ken Gambleposted
over 5 years ago
You got a link to your site Christian?
I thought I had the problem with both toolbars, but now I see what you mean. My items had auto select on which made the New Smart toolbar load and my text vanish.
Do you know where or how to turn off the smart toolbar for Mobiles?
0 Votes
C
CHRiSposted
over 5 years ago
But it´s just with the "Smart-Toolbar". By the "Dynamic-Toolbar" it works fine.
0 Votes
K
Ken Gambleposted
over 5 years ago
Ah Me too.
0 Votes
C
CHRiSposted
over 5 years ago
Hi,
we´re using the theme "Flatsome".
0 Votes
rady kalposted
over 5 years ago
AdminAnswer
Please open a support ticket so we can have a closer look at this issue.
0 Votes
K
Ken Gambleposted
over 5 years ago
I have had to give up on a mobile option for now. What theme are you using?
0 Votes
C
CHRiSposted
over 5 years ago
Habe das gleiche Problem. Gerade heutzutage, wo viel über Smartphones verkauft wird, wäre es großartig, wenn dieses Problem gelöst werden könnte.
0 Votes
K
Ken Gambleposted
almost 6 years ago
Just after further investigation, If I add the shortcode [fpd_module type="text-layers"] into the short code description and edit the text in that, the text stays visible on the canvas. However adding any further text makes the new text disappear again.
I have tried several things now, even de-activating other plug ins and nothing seems to be fixing this issue.
I seem to be having an issue, mainly with newer designs, where on my mobile I change existing text, or add new text and after clicking back, the text vanishes from the screen.
The UI shows it is still there, however if I delete all the existing layers, the stage is blank, but the text is still in the layers list and editable?
On a desktop, the designs work correctly
1 Votes
rady kal posted over 5 years ago Admin Best Answer
Please open a support ticket so we can have a closer look at this issue.
0 Votes
10 Comments
achmed A posted over 5 years ago
Any kind of solution? i have the same problem witrh the smart toolbar...
0 Votes
CHRiS posted over 5 years ago
Hi,
here is a link to my page: https://klebewurm.de
I have set the dynamic toolbar for all products, because only this works without problems.
How to adjust it only for the mobile version, unfortunately I do not know. Sorry.
0 Votes
Ken Gamble posted over 5 years ago
You got a link to your site Christian?
I thought I had the problem with both toolbars, but now I see what you mean. My items had auto select on which made the New Smart toolbar load and my text vanish.
Do you know where or how to turn off the smart toolbar for Mobiles?
0 Votes
CHRiS posted over 5 years ago
But it´s just with the "Smart-Toolbar". By the "Dynamic-Toolbar" it works fine.
0 Votes
Ken Gamble posted over 5 years ago
0 Votes
CHRiS posted over 5 years ago
Hi,
we´re using the theme "Flatsome".
0 Votes
rady kal posted over 5 years ago Admin Answer
Please open a support ticket so we can have a closer look at this issue.
0 Votes
Ken Gamble posted over 5 years ago
0 Votes
CHRiS posted over 5 years ago
Habe das gleiche Problem. Gerade heutzutage, wo viel über Smartphones verkauft wird, wäre es großartig, wenn dieses Problem gelöst werden könnte.
0 Votes
Ken Gamble posted almost 6 years ago
Just after further investigation, If I add the shortcode [fpd_module type="text-layers"] into the short code description and edit the text in that, the text stays visible on the canvas. However adding any further text makes the new text disappear again.
I have tried several things now, even de-activating other plug ins and nothing seems to be fixing this issue.
0 Votes
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