I am using WordPress 4.8.2 / Woocommerce 3.2.1 / Fancy Product Designer 3.5.5
On a frontend product card page, when I click on "Customize", Fancy Product Designer disappears after 8 to 10 seconds
and returns to the product page but without the "Customize" button. And it's the same phenomenon for all products.
I disabled lots of optimization and security plugins and reinstalled FPD and WordPress. But no results.
Please, need some help as far as I can not solve this problem for 2 days.
Thanks
0 Votes
D
Deleted Agent posted
almost 6 years ago
Best Answer
If you urgently need help, please open a support ticket - the community forum will always be slower.
We've not seen this issue in our own tests, so it is most likely some sort of conflict. Please test again with all plugins but Fancy product designer and WooCommerce disabled and one of the basic themes like twenty seventeen active.
0 Votes
2 Comments
Sorted by
D
Deleted Agentposted
almost 6 years ago
Answer
If you urgently need help, please open a support ticket - the community forum will always be slower.
We've not seen this issue in our own tests, so it is most likely some sort of conflict. Please test again with all plugins but Fancy product designer and WooCommerce disabled and one of the basic themes like twenty seventeen active.
0 Votes
m
medmouncefposted
almost 6 years ago
Hi
Unfortunately, I have not received any help since having posted this request.
But I continue testing some solutions. I deleted the entire folder of Fancy Product Designer 3.5.5 plugin, then I installed version 3.3.0. And...
the disappearance problem of plugin interface no longer exists.
Hi
I am using WordPress 4.8.2 / Woocommerce 3.2.1 / Fancy Product Designer 3.5.5
On a frontend product card page, when I click on "Customize", Fancy Product Designer disappears after 8 to 10 seconds
and returns to the product page but without the "Customize" button. And it's the same phenomenon for all products.
I disabled lots of optimization and security plugins and reinstalled FPD and WordPress. But no results.
Please, need some help as far as I can not solve this problem for 2 days.
Thanks
0 Votes
Deleted Agent posted almost 6 years ago Best Answer
If you urgently need help, please open a support ticket - the community forum will always be slower.
We've not seen this issue in our own tests, so it is most likely some sort of conflict. Please test again with all plugins but Fancy product designer and WooCommerce disabled and one of the basic themes like twenty seventeen active.
0 Votes
2 Comments
Deleted Agent posted almost 6 years ago Answer
If you urgently need help, please open a support ticket - the community forum will always be slower.
We've not seen this issue in our own tests, so it is most likely some sort of conflict. Please test again with all plugins but Fancy product designer and WooCommerce disabled and one of the basic themes like twenty seventeen active.
0 Votes
medmouncef posted almost 6 years ago
Hi
Unfortunately, I have not received any help since having posted this request.
But I continue testing some solutions. I deleted the entire folder of Fancy Product Designer 3.5.5 plugin, then I installed version 3.3.0. And...
the disappearance problem of plugin interface no longer exists.
Mr Developers, what do you think about this ?
Thanks for your help.
0 Votes
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