Option to load the design (Load in Order Viewer) the isn't working

After the update, on the order page, the option to load customer design isn't showing on some orders. Usually, after customer place an order, on the order page, there is a button that allows loading the design that customers create. 

this order isn't working: https://www.designfreelogoonline.com/wp-admin/post.php?post=27593&action=edit