Welcome to the support center for

Fancy Product Designer & Multistep Product Configurator


After Update of FPD, no "new Product" can be created


I hope this is the right place for my question/problem.

Basically, I bought this plugin round about half a year new, but never really used it, because the products I want to sell where still in development. In the meantime they were finished.

Today, I have downloaded the new data from code-canyon and exchanged it at my HP-Server.

After this, I have tried to create a new fancy product with "Fancy Product designer / Fancy Products / Add new" ... Nothing else like a rotating circel is shown. In the debugging console of my browser, I found "Uncaught ReferenceError: radykalPrompt is not defined" in "manage-fancy-products.js?ver=3.3.0:460".

I have tried to delete the plugin completelly and installed it once again (copied the folder in the wp-pluginsfolder) without success.

Has someone else faced this problem? Can someone help me?



Just a little update: Today, I have updated the pluggin to version 3.3.1 and still facing the same problem. 


We'd need to take a look at the issue, please open a ticket and send some login credentials as well as a link to your wp-admin.

Hi Johnny, believe me or not... Today I wanted to collect the necessary data and setup a user for you at my homepage, and the error message is gone. Also the modal popup is working (?) Trust me, I dont have done anything (I was at vacation last 3 days without a computer). I cant explain why, but now, the plugin is working. Spooky. 

Thanks anyway! 



Login or Signup to post a comment