Add Images and Designs not working on touchscreen iOS

Posted almost 7 years ago by David Baldaro

Post a topic

Answered

David Baldaro

While attempting to implement Fancy Product Designer on my WooCommerce/Wordpress site everything seems OK, however when I try and use FPD on an iOS device (iPad) I am unable to actually add an image to the design as I could on the desktop.

For example:

I can select 'Add Image'
I CANNOT select 'Click or Drop Images Here' to upload an image,
If I select to use a Facebook image, I can select an album, and review the photos from my facebook account.
I CANNOT select to insert it into the design.

Any ideas on where I need to look to resolve this issue.

Link to example - http://hoopsy.co.uk/shop/print/notebooks-print/personalised-notebook/

0 Votes

Deleted Agent posted almost 7 years ago Best Answer

Please update FPD first, then we'll handle this form the ticket you created.

0 Votes

5 Comments

Kev TechSupport posted almost 2 years ago

Also have this problem on Android tablet. I'll post a new support thread.

Fire tablet 5th Gen running 5.5.8.0

0 Votes

kenya posted almost 5 years ago

what was the resolution?

0 Votes

Scott Wayne posted over 6 years ago

Hi David,

I went to your URL and it appears that you can select 'Click or Drop Images Here' to upload an image. How did you fix this???

0 Votes

Scott Wayne posted over 6 years ago

I too have this same problem

0 Votes

Deleted Agent posted almost 7 years ago Answer

Please update FPD first, then we'll handle this form the ticket you created.

0 Votes