Add Images and Designs not working on touchscreen iOS

Posted over 7 years ago by David Baldaro

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David Baldaro

 While attempting to implement Fancy Product Designer on my WooCommerce/Wordpress site everything seems OK, however when I try and use FPD on an iOS device (iPad) I am unable to actually add an image to the design as I could on the desktop.


For example:

  • I can select 'Add Image'
  • I CANNOT select 'Click or Drop Images Here' to upload an image,
  • If I select to use a Facebook image, I can select an album, and review the photos from my facebook account.
  • I CANNOT select to insert it into the design.


Any ideas on where I need to look to resolve this issue.

Link to example - http://hoopsy.co.uk/shop/print/notebooks-print/personalised-notebook/


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Deleted Agent posted over 7 years ago Best Answer

Please update FPD first, then we'll handle this form the ticket you created.

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Kev TechSupport posted almost 3 years ago

Also have this problem on Android tablet. I'll post a new support thread.


Fire tablet 5th Gen running 5.5.8.0

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kenya posted over 5 years ago

what was the resolution?

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Scott Wayne posted over 7 years ago

Hi David,


I went to your URL and it appears that you can select 'Click or Drop Images Here' to upload an image. How did you fix this???

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S

Scott Wayne posted over 7 years ago

I too have this same problem

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Deleted Agent posted over 7 years ago Answer

Please update FPD first, then we'll handle this form the ticket you created.

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