Troubleshooting

In this guide we are explaining common issues when using the PRO Export.

Export Failed

If you are getting this message:

The file generation tooks more than 120 seconds. Process canceled!

Some security plugins like WordFence, Force Login are blocking unauthorised REST API calls. Our WordPress plugin is using webhooks to send the created print file to your server. In this case we are using the built-in REST API of WordPress and sending an unauthorised request to your server. You need to allow unauthorised api calls. The easiest way to test it, is to deactivate the security plugin that you are using and then try the export. If it's working with deactivated security plugin, then you know that the conflict is caused by your security plugin. Please contact the developer(s) of this security plugin how to allow unauthorised REST API calls.

Force Login Fix

If you want to allow unauthorised API calls with Force Login plugin, you can add this piece of code to your functions.php:

remove_filter( 'rest_authentication_errors', 'v_forcelogin_rest_access', 99 );