When one of my customers designs a Fancy Designer product and then orders this product, they do not have the ability to view an editable version in their account. They can see that they placed an order, but if they want to reorder they would have to go in and recreate the card. I would like them to view their design inside of their account under past orders so that all they have to do is reorder or they could make a slight change to an existing design. This is a KEY feature in my mind.
@Jelmer : Yes, it's confusing for the people to not view the picture like they have ordered it in their account, order's emails, etc.
They write or call our support service to indicate there's an error in their order : the image is not what they want ! We have to explain them it's not what they'll receive, but their creation is saved on OUR side (only)...
+1 It is an essential part of the order process being able to at least view (static image) of the decorated product after completing the purchase and I agree that it is a rather important feature that should be available through the My Account > Orders section
The demo is showing the account and the loaded product is from the order which is saved in the database, so this is not temporarily saved.
Ok, that is fantastic. I was not aware of this. My apologies. Thanks for your response, Radykal.
for me, the important feature which is still missing is the image of the designed product in the checkout process, like it's in the cart : Some customers are thinking their image is not recorded as the checkout process doesn't show their image.
Better : a image used instead of the product's image for order's emails.
I can say customers are calling to be reassured about their image well recorded. So, I can imagine peoples who don't call and don't order.
Perhaps I need to create another feature request as it's not exactly the same ?
This is great news that this feature does exist. Having the customize button in the order history is great! Even labeled 'Re-order' would be even better!
Can you speed up our trouble shooting if our link only takes our users to a 'do over' customization from scratch, the saved customization does not show up.
Any known conflicts?
Through a series of tests, turning off various plugins and themes, I was able to get it to work with the generic Wordpress theme, Twenty Sixteen. Plugins were not the problem.
The problem does persists with the theme, Avada.
Clicking 'View Customized Product' in the My Account/Recent Orders/View/View Customized Product takes the user to that product, when they click 'Customize' it defaults to the generic product, not their previously customized order.
There are no errors thrown in the console.
My first thought was that Avada provides design variations, i.e. out of the box, the woo commerce pages default to cart-2, checkout-2, my-account-2. I made sure all the pages were labeled without the -2, just in case it was hard coded somewhere. This did not do the trick.
It's tough to test, still hunting.
I saw that a few folks mentioned the theme's Jquery could be fighting it, but can't find any errors yet.
@Bill Bowman, I have the same problem with Avada. Did you figure it out in the end?
Hi Jelmer de Jong,
I have a fix attached.
Avada customizes and skins WooCommerce by extracting many functions into a custom config/php file. This makes it hard to leverage all functions if forgotten within the customization. Avada was kind enough to send a fix and added it to their dev cycle to include in a new release.
While the Avada theme is a good looking theme, I found it and the Fusion builder to be too slow.
Enjoy the attached fix! Replace the woo-config.php file, found here, /wp-content/themes/Avada/includes/woo-config.php
This is from Avada,
I have edited this in our woo-config.php file, by adding the avada_woocommerce_view_order function.
The Avada fix only addresses showing the user their previously purchased customization if a user clicks, My Account/ My Orders/ View Customized Product/ Customize
It does not address showing the customized thumbnail in the My Account/My Orders & the product detail page sections.
The user has to click through, My Account/ My Orders/ View Customized Product/ Customize
Hi Bill, thanks for being kind enough to share the solution. I'm very grateful.
I second what you say about Avada. My next site has been built with Flatsome and I'm very happy about that theme.
I'll implement the change! Thanks again!
The fix worked! Thank you very much, Bill!