Issue with Touch Scrolling on Mobile Devices

Ale320

started a topic 26 days ago

Hello,

I am experiencing an issue with Fancy Product Designer (Version 6.0.8) on mobile devices. The touch scrolling on the canvas is not working correctly, and I am unable to scroll through the image while trying to customize a product. This issue occurs even after enabling the Canvas Touch Scrolling option in the plugin settings and making the necessary adjustments to the mobile gestures.

Steps I have taken so far:

Canvas Touch Scrolling is enabled in the settings.

I made sure all product elements are not scalable, draggable, or rotatable.

The issue is only happening on mobile devices, while it works fine on desktop.

My setup:

Plugin Version: 6.0.8

WordPress Version and woocommerce last version.

Steps to Reproduce: Go to the product page with FPD enabled, try to scroll on the canvas on a mobile device, and the scroll does not work.

Thank you for your assistance!

this is my page https://www.montearancio.com/prodotto/cinturino-apple-watch-in-pelle-elegance-45-mm/