Hello, I am experiencing a problem with some orders in the backend. Most of the orders display fine, but a significant portion have an issue where when I press the 'Load in Order Viewer' page scrolls down to the viewer field but nothing happens. No error codes, no messages, nothing. Even the loading animation is missing. I do not use CDN or cashing plugins. I have tried different browsers, devices, image types but failed to recreate the problem myself. I tried to find the images for these orders in the fpd uploads folder on the server but they are missing. Please can you help resolve the issue?
Hello, I am experiencing a problem with some orders in the backend. Most of the orders display fine, but a significant portion have an issue where when I press the 'Load in Order Viewer' page scrolls down to the viewer field but nothing happens. No error codes, no messages, nothing. Even the loading animation is missing. I do not use CDN or cashing plugins. I have tried different browsers, devices, image types but failed to recreate the problem myself. I tried to find the images for these orders in the fpd uploads folder on the server but they are missing. Please can you help resolve the issue?
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orderproblem.jpg
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5 Comments
Konstantin posted almost 2 years ago
I have allowed this functionality. Orders so far are working fine. Thanks.
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gryadn posted almost 2 years ago
you should fix the error
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gryadn posted almost 2 years ago
Class: Imagick
you should fix
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Konstantin posted almost 2 years ago
Gryadn thank you for the response! I have not tried this functionality before. I am not sure how it works. Can you please advise?
However, now I noticed that "class: imagick" is not installed. Do you think this could be causing the problem?
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Screenshot 2....png
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gryadn posted almost 2 years ago
Status and tools> Migrate Images
did you try this?
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