Welcome to the support center for

Fancy Product Designer & Multistep Product Configurator

font family of text elements is not embedded in the PDF

HI , 


When i try to export the order from admin site , i got this erreor massage and the font family of text elements is not embedded in the PDF.


SVGElemImage: failed to open image "/app/tmp/0da162f44a90af270dce29bbfd7a6dff/images/bogre.png" in PDFKit SVGElemText: failed to open font "Graduate-Regular" in PDFKit SVGElemText: failed to open font "Graduate-Regular" in PDFKit


What's wrong ? 


2 people have this question

We get the same Error since a few days.

Please help


Did you find a solution for that problem?

Since yesterday it seems, that the admin-server works normal.

Now we get PDFs incl. the right fonst embedded.


Login or Signup to post a comment