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Fancy Product Designer & Multistep Product Configurator

Answered

Image gets cropped when i change the color

Hello,

when i change the color of my png image the image gets cropped without any permission. Any idea why this happens?


This is how it should look (and looks when i load the page):

https://prnt.sc/os23dr


And this is how it looks when i change the color:

https://prnt.sc/os23j9

Answer

Please open a support ticket on our website so we can have a closer look at your issue. 

I am having the exact same issue. Here's a video I made showing what happens:


https://www.dropbox.com/s/o8syv20yr25gfiw/fpd-color%20change%20issue.mov?dl=0

Hi there, I know this is an older post but I'm having the same issue, there's also another post here (https://support.fancyproductdesigner.com/support/discussions/topics/13000023934) wich seems to be related to the same problem.

Was there a fix for this?

It works fine on my end but my coworker is having that problem and because i'm in homeoffice i can't really check on his PC right now :/




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