Troubleshooting
15 articles
Using the debug mode to inspect any missing hooks in WooCommerce product pages
If any of the required hooks or filters are missing in your theme, first try to fix it yourself with the information in this documentation. Debug Mode...
The product is not added to cart
When using WooCommerce the add-to-cart form will send a long data string, which represents the customized product thumbnail, to the cart. Problem: PHP...
The export does not work
Test Export Process (Pro Export) You can find a helpful feature in Settings > Pro Export to test the necessary export processes. Click "Test Export" b...
Increasing php.ini directives to send large amounts of data
Indications for this issue When you add a product to the cart and the customized product is not added to the cart. When you add a product to the cart ...
Images are not loading
Adding a photo from Facebook or Instagram does not work Be sure that the PHP function getimagesize() is enabled on your web server. This function is p...
Uploading images in frontend does not work
If you are getting an error message, when you try upload an image via the Upload module in the product designer, this could have several reasons. PHP ...
Custom Product Thumbnail is not displaying in the WooCommerce cart
If the customized product thumbnail is not displaying in the WooCommerce cart, it could have several reason. Classic Cart Shortcode is required At pre...
Templates Library products don't load once installed
Using the free templates from the templates library is a really great way to get started and learn about how Fancy products are formed in layers. Once...
The UI in the backend is messed up (Conflict)
Does your product page look like this? When your theme has a customiser built with Bootstrap, often the template files are loaded on every single page...
The Product Designer is not showing up
SG Optimizer If you are the "SG Optimizer" plugin on Siteground hosting, some of the Frontend Optimization features are currently not working with FPD...
NinjaFirewall stops product adding to cart
1. disable the following option in the NinjaFirewall settings - Decode Base64-encoded POST variable 2. If you are experienced with development then yo...
Relevant data in MySQL database
Fancy Product Designer is storing all data (customizable products, categories etc.) in own tables in the MySQL database. All these tables are starting...
Performance Tweaks
Disable Products Loading in Product Builder After creating numerous FPD products in the backend, it may be beneficial to deactivate the products loadi...
Why there is no color options?
A lot of people got confused when first time using Fancy Product Designer, and they got no color options while editing a text. In order for the color ...
Troubleshooting Pricing Rules
This article helps you troubleshoot pricing rules in Fancy Product Designer. If your prices aren’t behaving as expected, this guide will help you find...