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Fancy Product Designer & Multistep Product Configurator

Answered

Image cut in the middle

Hi,

When they download a design, some users told me the image (png or jpg) is cut in the middle.

I suggest them to use another web browser and it works.

But i don't know which browser plugin or settings is causing this.

Does anybody encounter the same problem?

Any idea, suggestions?

We've not encountered this issue before, which browsers where affected?

2 persons reported on safari browser (one on a mac other on ipad)

1 person reported this on windows firefox.


I suspected the design (postcards) size, one time i reduced it from 1200px (width) to 900px, and that solved the problem, user could download the customized design with no problem.

After a while some designs with 900px and 500px height had this same problem.


So it still not clear for me right now if it's the browser, the size or something else!!!

i will try to collect more infos as users report this...

My experience: all macbook pro with retina displays! It's incredible! Independent of browsers. The error is also directly on the demo website fancy.

https://youtu.be/SubpFGNJWjI


https://youtu.be/mW6lVg9KCic

Answer

Thanks and  our sincerest apologies, we'll look into it.

We are looking into it and there should be a fix soon.


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