Thank you very much for your work we love the plugin.
We have a problem with the upload of images, when we are logged with administrator account, we can upload images without any problems to our custom products, but when it is done without being logged appears a pop up that says "ok", but the image never loads. I attached a video to see what happens.
I created a ticket for this issue, but I have received an autoanswer saying they are on vacation until the day 04/05/16.
The website is almost complete and we need to resolve this issue as soon as possible.
You need to contact your server provider or ask someone who knows how to set up a server probably. Have also a look in the error log of your web server, it will display information when there is a server error.
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Nicholes Kurzposted
over 5 years ago
Did this get resolved, I am having the same issue.
0 Votes
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Deleted Agentposted
almost 8 years ago
Answer
Sorry about that (I'll be gone in two days). I'll see to your ticket straight away.
Good afternoon
Thank you very much for your work we love the plugin.
We have a problem with the upload of images, when we are logged with administrator account, we can upload images without any problems to our custom products, but when it is done without being logged appears a pop up that says "ok", but the image never loads. I attached a video to see what happens.
I created a ticket for this issue, but I have received an autoanswer saying they are on vacation until the day 04/05/16.
The website is almost complete and we need to resolve this issue as soon as possible.
Thank you for your help and sorry for my english.
Attachments (1)
Recording _2316.mp4
1.73 MB
0 Votes
Deleted Agent posted almost 8 years ago Best Answer
Sorry about that (I'll be gone in two days). I'll see to your ticket straight away.
0 Votes
3 Comments
rady kal posted over 5 years ago Admin
sorry, this is a problem with your server environment. I am not able to help with these kind of issues, because every server is configured differently. The official item support policy from envato is saying the same:http://codecanyon.net/page/item_support_policy#whats-not-included-item-support
You need to contact your server provider or ask someone who knows how to set up a server probably. Have also a look in the error log of your web server, it will display information when there is a server error.
0 Votes
Nicholes Kurz posted over 5 years ago
Did this get resolved, I am having the same issue.
0 Votes
Deleted Agent posted almost 8 years ago Answer
Sorry about that (I'll be gone in two days). I'll see to your ticket straight away.
0 Votes
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